Privacy Policy

Orders


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address). 
 When you place an order, we will typically contact you in this order;
-         e-mail order confirmation
-         receipt notification (if you are shipping an item in for repair)
-         quote ready or contact us e-mail (if you are shipping an item in for repair)
-         verify contact has been made and we have authorization for further action
-         shipping notification
We may contact you via phone or e-mail for any one of the steps listed above.  We may also contact you if we have trouble processing your order during any one of these steps.


Uses of Information


Inskin collects certain personally identifiable information and other personal data. Inskin uses this information in the filling or servicing of your order.  
To protect your personally-identifiable information, data is transmitted via a secure connection to our servers, and is kept in an encrypted, protected database.  This information is available only to Inskin and its employees and only for the purposes necessary in the normal operation of conducting business.  We DO NOT sell or share this information with any third parties.
We also collect other non-personally identifying information, detailed below in the Information Sharing section below.


Communications from the Site


Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions.
Out of respect for your privacy, we present the option not to receive these types of communications.  Please see the “Choice and Opt-out.”
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your information.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your order. We will communicate with you by email or telephone, in accordance with your wishes.


Information Sharing and Disclosure


Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our partners and advertisers.  This information does not identify individual users.
We do not link aggregate user data with personally identifiable information


Personally identifiable information:


We DO NOT Share Personally Identifiable Information with Third Parties.


Legal Disclaimer


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by emailing us, or by contacting us by telephone or postal mail.
The security of your personal information is important to us. 
We do NOT collect or have access to you financial information. Credit card payments are processed by PayPal and protected by industry leading SSL technology.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


Choice/Opt-out


If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@inskin.ca
 
Log Files


As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. 
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 
We do not link this automatically-collected data to personally identifiable information.
We use a third-party tracking service, called Google Ad Words conversion tracking that uses cookies [log files] to track non-personally identifiable information about visitors to our site in the aggregate.  This is typically used to capture usage and volume statistics, page use, and to track conversion rates of visitors especially by source.
 
Cookies 


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site and to let us know what our visitors are interested in.  A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.  
We set a persistent cookie to store your shopping basket, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.   
If you reject cookies, you may still use our site, but your ability to use some functions of our site, such as the shopping basket, will be limited.  Cookies are used to store which items have been added to your basket and the ability to re-open the site at a later time with the same basket contents.
This privacy statement covers the use of cookies by this site only.
Some of our business partners (e.g., advertisers) use cookies on our site.  We have no access to or control over these cookies.


Links to Other Sites


This Web site contains links to other sites that are not owned or controlled by Inskin. Please be aware that we, Inskin, are not responsible for the privacy practices of such other sites. 
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.   


This privacy statement applies only to information collected by this Web site.